Frequently asked questions

Create an account, pick the city and service, mark your complaint on the body map, and attach your reports if you have any. Your Chinese summary reaches the hospital and the booking is confirmed within the published window.

The request is cancelled automatically once the window expires and the amount is refunded in full with no deduction.

The price of a booked service is final with no hidden fees. An estimate for treatment that has not yet been examined is shown as a range and may change after the doctor sees you.

Send a refund request from the request page. Administration reviews it and it is executed to the same payment method; the amount follows the service policy and the time left before the appointment.

No. The platform is a booking and translation intermediary and gives no diagnosis or treatment recommendation. The medical summary is a structured restatement of what you entered, and you review it before it is sent.

You, and only the coordinator of the hospital you booked with. The logistics escort cannot see them, and every read is written to a medical access log.

On the full track we coordinate the appointment, transport, stay and interpreter. For the visa we provide the documents the hospital issues; issuance itself remains with the consular authority.

Yes, for a stated duration at a price published before booking. The interpreter knows the medical term, not just the word.