Privacy policy

We collect only the data needed to deliver the service: account details, request details, and the medical intake with its attachments.

Medical data is processed under a separate explicit consent, and is transferred outside China only under a second, independent consent. Your attachments are encrypted at rest, and every read is written to a medical access log that the platform reviews.

Who sees what: the patient sees their own file, a hospital coordinator sees only their own hospital's patients, and a logistics escort never sees medical reports at all.

You may request a copy of your data or the deletion of your account through support. The platform retains what it is legally required to keep for financial records.

This page is editable from the admin panel and needs legal review before it goes live.

Last updated: 2026-09-21